Gartner® Research

IT leaders have limited tools at their disposal to ensure the return of devices. This is made worse by a general lack of follow-up or tracking of the process.

The Challenge:

In today's hybrid work environment, companies face a significant hurdle: ensuring the timely return of PCs from remote employees. Shockingly, many businesses see only a 70% return rate, with some industries dipping as low as 50%.

Why the Hold-Up?

Most employees delay due to unclear instructions, fear of data loss, or simply a lack of urgency. Others find the process too cumbersome. IT departments, meanwhile, often lack the tools and strategies to effectively track and manage returns.

Key Recommendations:

  1. Craft Clear Policies: Collaborate with HR and legal to establish transparent guidelines. Define expectations, detail the return process, and set firm deadlines.
  2. Streamline the Return Process:
    • Offer accessible drop-off points.
    • Use courier services for home pick-ups.
    • Automate follow-ups for consistency.
  3. Motivate with Incentives:
    • Reward timely returns with gift cards or raffle entries.
    • Introduce employee purchase programs with superior equipment options to deter retention.
Get the Full Picture:

This is just a glimpse of our comprehensive analysis on maximizing enterprise PC returns. For a deep dive into the challenges, insights, and actionable strategies, download the full report now and empower your organization to navigate the remote work landscape effectively.

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Disclaimer: GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. Gartner, Improve PC Return Rates for Remote Employees, Stephen Kleynhans, Erin Pierre, 4 October 2023.